FAQs

Frequently Asked Question

How can I make a return?

To initiate a return, you'll need to provide a receipt or proof of purchase. If the item was originally marked as a gift and shipped directly to you, you'll receive a gift credit equivalent to the refunded amount once we receive the returned item. However, if the item wasn't marked as a gift at the time of purchase or if the gift giver sent the order to themselves to forward it later, the refund will be issued to the gift giver, and they will be notified accordingly.

Can I return products if I change my mind?

Unfortunately, we do not accept returns for grocery items due to hygiene and safety reasons.

Is it possible to get a refund for products I'm not satisfied with?

Yes, we understand that sometimes products may not meet your expectations. You can request a refund for eligible items. Please contact our customer service team for assistance.

 How does the refund process work?

To request a refund, simply reach out to our customer service team within a specified timeframe with details of the product and your purchase. Once approved, refunds will be issued via the original payment method.

Do you offer shipping to addresses outside of our city?

Yes, we provide shipping services to any address or city within Poland. Whether you're located in a bustling city or a remote area, we'll ensure your groceries are delivered to your doorstep promptly and securely.

How long does shipping take?

Shipping times may vary depending on your location within Poland. Typically, orders are processed and dispatched within [insert timeframe] of purchase. You will receive an estimated delivery timeframe upon checkout. If you have any specific delivery requirements, please contact our team for assistance.

Are there any additional charges for shipping?

Our shipping rates are calculated based on the weight of your order and your location. You will see the applicable shipping charges during the checkout process before completing your purchase. Rest assured, we strive to offer competitive shipping rates to ensure affordability for our customers.